Music store and privacy policy

Privacy policy

We at the Fruit Soup go out of our way to collect as little information about you as possible. Email addresses on the mailing list will be used solely for announcements related to Colin Close and Fruit Soup artists, and will never be sold or passed to any third party. Only your email address is stored, with no other associated data.

With regards to music purchases, your name, address and credit card information is not stored by Fruit Soup Limited. Please refer to the credit card payment processors and E-Junkie policies for more information.

Fruit Soup Flexible Pricing

The Fruit Soup record label has a flexible pricing scheme on digital downloads. This policy allows you to decide what you pay for music purchased from Fruit Soup and artist websites. Once you have added a download package to the shopping cart, you can set the price of that download to whatever you want, within a certain range depending on the package. MP3 download packages can be purchased from £0.00 and FLAC packages have a minimum price associated with them.

Music Downloads

All tracks purchased directly from the Fruit Soup or artist sites are free from the shackles of DRM (Digital Rights Management). DRM is essentially a way of controlling where you play your music, and which devices you can play your music on. Because all tracks from the Fruit Soup are DRM free, the tracks that you purchase from the Fruit Soup store can be played on all MP3 Players/iPods, can be burned as many times as you wish to CDs, and can be transferred between your own personal computers.

Tracks purchased from the Fruit Soup come available in a variety of digital formats. They arrive in MP3 format (192kbps), and FLAC (Free Lossless Audio Codec). FLAC is a lossless codec, meaning the audio in a FLAC file is actual CD quality, hence the term lossless. MP3, on the other hand, is a lossy codec, which means information is lost when audio is encoded to MP3. In short, MP3s are designed with compatibility in mind, meaning that if you buy MP3s, they are guaranteed to play on most consumer playback devices. FLAC is not widely supported by consumer playback devices, and is only recommended to people familiar with FLAC files. More information can be found here: http://en.wikipedia.org/wiki/FLAC [FLAC] and http://en.wikipedia.org/wiki/MP3 [MP3].

If you download a full release, i.e. a full single/EP or full album, the download itself will be a zip file containing all the tracks you have purchased, plus any album art and other information such as artist information, etc. The zip file can be opened using Windows Explorer on Microsoft Windows, or Finder on Mac OS X. Linux users can also open zip files purchased from Fruit Soup. If you buy a single track, you will recieve a 192kbps MP3 file.

Delivery of the digital files is provided by E-junkie (http://www.e-junkie.com/). Payment processing is handled by either Google Checkout or PayPal. Upon payment, an email will be sent to you detailing how to retrieve your downloads. The link is only valid for a certain amount of time, so please ensure that you retrieve your download before this time expires.

Because our files do not contain DRM, once you have purchased the download, a refund cannot be guaranteed unless the download is genuinely defective. We can only provide guaranteed support via email for the downloads purchased from our store, though we will aim to help you with any issues in any other possible way that we can.

If you are not comfortable with this policy in any way, please look at the large range of other online stores where you can buy Fruit Soup produce.